Refund and cancellation policy

Before ticketing

If an eligible booking is cancelled before a ticket or supplier reservation is issued, any Altavera agency service fee paid for that booking is refundable.

After ticketing

Once a ticket or supplier reservation has been issued, Altavera agency service fees are non-refundable. This applies separately from any airline or supplier refund, credit, penalty or waiver.

Airline and supplier amounts

Airfares, hotel charges, taxes, optional services, credits, changes and cancellations are governed by the applicable airline, hotel or other supplier rules. Altavera cannot promise a refund when a supplier’s rules make an amount non-refundable.

Changes

Changes after ticketing may involve airline penalties, fare differences, supplier charges and an additional Altavera service fee. Any applicable agency fee will be disclosed before the change is authorized.

Requesting a cancellation or refund

Call (888) 790-3660 or email contact@altavera-travels.com. Include the traveler name and booking reference, but do not email payment-card or passport details.

Refund timing

Eligible Altavera agency-fee refunds are returned to the original payment method after eligibility is confirmed. Bank processing times vary. Supplier refunds can be processed only after the supplier approves and returns the applicable funds.